Damaged/defective items will be replaced, not refunded, and/or damaged parts replaced, as available. If an item is damaged during shipping or appears to be defective, please notify us immediately at claims must be received via email within 5 business days of the item being delivered. Project Nursery is not responsible for returns that are lost or damaged in transit. Items returned to Project Nursery or our vendors without prior return approval will be denied. Items received in any other condition may have additional restocking fee applied.Īny return details listed on individual product listings override the return policy listed here. If you choose store credit, this restocking fee will be waivedĪll items must be in their original, unopened packaging in new condition.An $8 restocking fee will apply to your return.Once your return arrives back to Project Nursery, please allow 5-7 business days for your return to be processed, approved and refunded.Project Nursery does not provide return shipping labels.You are responsible for return shipping costs.Please allow 24-48 hours for your return to be approved.Please include your order number, the items you are returning and the reason for your return.Items not eligible for return or exchange will be noted with: This item is not eligible for return or exchange. If your item is eligible for return, a 30 day return policy applies. To determine if your item is eligible, please see the individual product listing where your order was placed.
Think your item may be eligible for return? Keep reading and get in touch! We're happy to help you!
We realize that sometimes things don't work out, especially as you're planning for your little one's arrival! While we'd love to take back any and everything that isn't a good fit for your baby or nursery, due to the curated nature of the items we carry, some items are not eligible for return or exchange, including, but not limited to:
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